Frequently Asked Questions
Everything you need to know about our authentic European flavors and delivery.
How do you ensure the freshness of perishable goods during shipping?
We use specialized temperature-controlled packaging, including insulated liners and reusable gel ice packs, to ensure that cheeses, meats, and other perishables stay chilled until they reach your doorstep.
Where are your products sourced from?
All our products are imported directly from artisan producers across Europe, including France, Italy, Germany, Spain, and Poland, ensuring authentic quality and traditional taste.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. For orders containing perishable items, we recommend selecting Express Shipping to ensure products arrive in peak condition.
Do you offer international shipping outside of the United States?
Currently, we only ship within the continental United States and Alaska/Hawaii to maintain the integrity and freshness of our food products during transit.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Are there options for customers with specific dietary restrictions?
Yes, we offer a dedicated selection of gluten-free, organic, and lactose-free European specialties. You can filter our collections by dietary preference to find suitable options.